Guest User
February 3, 2025
The overall experience of staying at Super 8 was not pleasant, especially the front desk service, which made me feel very disappointed and dissatisfied.
I arrived at the hotel to check in around 8 or 9 PM on [check-in date] and there was a male receptionist on duty. Throughout the entire process, his attitude was very tough and he lacked basic courtesy and patience. What is even more unacceptable is that when he was communicating with me, he actually pointed at me many times. This behavior is extremely disrespectful.
When I politely reminded him not to point at people, instead of apologizing, he repeatedly asked me "What are you doing?" with a very bad attitude. This service attitude is totally inconsistent with the standards of a normal hotel, and it also made me question the hotel's training and management.
The above evaluation is only for the front desk staff on duty that night and does not involve other hotel staff (the male front desk staff on night duty after the very rude front desk staff had a very good attitude) and services.
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